Subscription Policy

Last Updated: June 7, 2025

This Bloc+ Subscription Policy outlines the terms and conditions that apply when you purchase or renew a Bloc+ subscription (“Subscription”). This policy forms part of our Terms of Service and should be read in conjunction with our Privacy Policy. By subscribing to Bloc+, you agree to be bound by this Subscription Policy.

1. What is Bloc+?

Bloc+ is an enhanced, premium subscription service offered within the Bloc app, providing additional features, benefits, and an ad-free experience (or similar premium features unique to Bloc+). Specific features included in Bloc+ are detailed within the Bloc app and may be updated from time to time.

2. Subscription Purchase and Payment

  • Platform Purchases: Bloc+ subscriptions are typically purchased through third-party application platforms (each, a “Software Store”), such as the Apple App Store (for iOS devices) or Google Play Store (for Android devices).
  • Billing: When you subscribe, you will be prompted to enter details for your account with your Software Store (“Your IAP Account”). Your IAP Account will be charged for the Subscription in accordance with the terms disclosed to you by the Software Store at the time of purchase, as well as their general terms for in-app purchases.
  • Pricing: The price for Bloc+ is displayed within the Bloc app and on the Software Store at the time of purchase. Prices may vary by region or promotional offers. All prices are inclusive of applicable taxes, where required by law.
  • Payment Authorization: By subscribing, you authorize the Software Store to charge your chosen payment method for the initial subscription term and for all subsequent renewal terms until you cancel your Subscription.

3. Auto-Renewal

To ensure uninterrupted access to Bloc+ features, all subscriptions are auto-renewing by default.

  • Automatic Renewal: After your initial subscription commitment period (e.g., 1 month, 3 months, 1 year), and again after any subsequent subscription period, your Subscription will automatically continue for an additional equivalent period (e.g., another month, 3 months, or year) at the then-current Bloc+ subscription price.
  • Your Authorization: By purchasing an auto-recurring subscription, you acknowledge and agree that your Subscription will automatically renew, and you authorize us (or our third-party payment processor via the Software Store) to charge your IAP Account at the then-current subscription rate.
  • Price Changes: Should the subscription price change, we will provide you with reasonable advance notice and an opportunity to cancel your Subscription before such changes take effect. Your continued use of Bloc+ after a price change constitutes your acceptance of the new price.

4. Cancellation and Termination

You can cancel your Bloc+ Subscription at any time. Please note that deleting your Bloc account or deleting the Bloc application from your device does NOT cancel your Subscription.

  • How to Cancel: To cancel your Subscription, you MUST log in to your IAP Account (e.g., Apple App Store or Google Play Store settings) and follow the instructions provided by the Software Store to cancel your subscription.
  • Effective Date of Cancellation: Your Subscription will remain active until the end of your current paid billing period. After cancellation, you will continue to have access to Bloc+ features until the end of that period, and no further charges will be made.
  • No Partial Refunds: Generally, no refunds or credits are issued for partially used subscription periods.

5. Refunds

Generally, all charges for Bloc+ subscriptions are non-refundable, and there are no refunds or credits for partially used periods. However, we may make exceptions in certain circumstances:

  • 14-Day “Cooling-Off” Period (EU/EEA/UK): If you are a subscriber residing in the European Union, European Economic Area, or the United Kingdom, in accordance with applicable local consumer protection laws, you are entitled to a full refund if requested within fourteen (14) days after your Subscription begins. Please note that this 14-day period commences on the transaction date when the Subscription is activated.
  • Other Jurisdictions: Refunds may be considered if required by the laws applicable in your specific jurisdiction.
  • How to Request a Refund:
    • Apple App Store (iOS): Refunds for subscriptions purchased via your Apple ID are handled directly by Apple, not by Bloc. To request a refund, please go to iTunes or the App Store, click on your Apple ID, select “Purchase History,” find the transaction, and select “Report Problem.” You can also submit a request directly to Apple at https://getsupport.apple.com/.
    • Google Play Store (Android): For subscriptions purchased via your Google Play Store account, please contact us at [email protected] and provide your order number for the Google Play Store. You can find this order number in your order confirmation email from Google or by logging in to Google Payments/Wallet.
    • Other Platforms: For any other payment platforms, please follow the refund process specific to that platform or contact us for guidance.

6. Changes to Subscription Terms and Pricing

We reserve the right to modify the features, pricing, or terms of Bloc+ subscriptions at any time.

  • Notification of Changes: We will provide you with reasonable advance notice of any material changes (such as price increases or significant feature removals) to your Subscription terms.
  • Your Option to Cancel: If you do not agree to the updated terms, you will have the opportunity to cancel your Subscription before the changes take effect for your next billing cycle. Your continued use of Bloc+ after the effective date of any changes signifies your acceptance of the new terms.

7. Termination by Bloc

We may terminate or suspend your Bloc+ Subscription immediately, without prior notice or liability, if you breach any of the terms of this Subscription Policy or our overall Terms of Service. Upon termination, your right to use Bloc+ features will immediately cease, and no refunds will be provided for any unused portion of your Subscription, except where required by applicable law.

8. Contact Us

If you have any questions about this Bloc+ Subscription Policy, please contact us at:

Thundersnow Ltd 17 Broughton Road Fulham London SW6 2LE

Email: [email protected]