Exchange Terms & Conditions
Last Updated: August 2022
You can exchange your stars collected from within Bloc for real money or $BLOC. Please read these terms and conditions carefully before submitting your stars for an exchange.
SECTION 1: EXCHANGE TERMS SUMMARY
1.1 You can only withdraw GBP from Your Bloc Account if you have the required number of Virtual Items, in this case Favourites which are represented by the star emoji within Bloc.
1.2 Virtual items/”Favourites”/Stars can only be exchanged for real money (GDP) or $BLOC if they have been earned by using features of the app and not bought whether by Subscribing to Bloc Plus or bought on their own. Bought Virtual items/”Favourites”/Stars do not contribute to an exchange.
1.3 Virtual items/”Favourites”/Stars eligible for withdrawal or exchange for real money (GDP) or $BLOC are only from checking in, being favourited and following Bloc’s Instagram account.
1.4 25% of stars earned via inviting friends can be counted towards your total exchange. For example, if you earn 1000 stars via inviting friends, then 250 (25%) will be contributed towards your total exchange.
1.5 For an exchange to be accepted, 75% of your total exchange must come from the earning features outlined in 1.3. For example, if you exchange 1000 stars that have been earned via inviting friends only, then this exchange will not be accepted. 750 stars would have had to come from checking in, being favourited and by following our Instagram account.
1.6 Virtual Items may only be redeemed through the App. All purchases and redemptions of Virtual Items made through the service are final and non-refundable.
1.7 You must have been a Bloc user for over 6 months to be eligible for an exchange. If you exchange your stars before 6 months then the exchange will not be accepted and your stars will be refunded to you.
SECTION 2: DEFINITIONS. TERMS & CONDITIONS ACCEPTANCE
2.1 Herein the following definitions are used:
- “Bloc” or the “Company” or the “App Owner” – means Bloc, Thundersnow Ltd, the company incorporated in the United Kingdom, with registration No. 08697352, located at: 17 Broughton Road, Fulham, London, SW62LE, as well as any its affiliates and/or subsidiaries.
- “You” or “User” means a person, who uses the App;
- “App” means the app Bloc: Events & People
- “Services” means services provided by the Company through the App.
- “In-app Purchase” means items that exist in digital form and designated for use in App.
2.3 You must carefully read and comply with these Terms.
2.4 By using the App, You are confirming that You have fully read, understood and irrevocably accepted these Terms. If You do not agree with these Terms in general or any part of them, You are not permitted to use the App and any associated Services.
SECTION 3: GENERAL PROVISIONS
3.1 These Terms and any accompanying documents are effective and binding on You whenever You use the App.
3.2 You acknowledge and accept that these Terms and any accompanying documents and/or the App are subject to change, modifications, amendments, alterations or supplements at any time without prior written notice, at Bloc’s sole discretion. Your continued use of the App after any amendments or alterations of these Terms, any accompanying documents and/or the App shall constitute Your consent and acceptance of any such changes, modifications, amendments, alterations or supplements.
3.3 You acknowledge and accept that the App Owner reserves the right at any time, in its sole and complete discretion, to modify or to temporarily or permanently suspend or eliminate the App, and/or disable any access to the App for any reason.
By using the App, You covenant, represent, and warrant that (under the Applicable Law and law of Your country of residence). You are of an age of majority in the jurisdiction where You are a resident (at least 18 years of age), and are fully able and legally competent to use the App, and in doing so will not violate any other agreement to which You are a party.
3.4 By using the App, You also covenant, represent, and warrant that (under the Applicable Law and law of Your country of residence):
- You have all necessary and relevant experience and knowledge to deal with digital items and have a full understanding of their framework, are aware of all the merits, risks and any restrictions associated with digital items (including their purchase and use), as well as the necessary and relevant expertise and knowledge to purchase, use and manage them, and are solely responsible for any evaluations based on such knowledge;
- You will not use the App for any illegal activity and You are not engaged in any illegal activity;
- You solely control Your credentials (email address, password or other information provided for the purpose of the App use) and do not act on behalf of any third party.
SECTION 4: PAYMENTS, WITHDRAWAL AND EXCHANGE
4.1 In App Purchases. From time to time, Bloc may offer products and services for purchases (“in app purchases”) through iTunes, Google Play or other application platforms authorised by Bloc (each, a “Software Store”). If you choose to make an in app purchase, you will be prompted to enter details for your account with your Software Store (“your IAP Account”), and your IAP Account will be charged for the in app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in app purchases that apply to your IAP Account. Some Software Stores may charge you sales tax, depending on where you live. If you purchase an auto-recurring periodic subscription through an in app purchase, your IAP Account will be billed continuously for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription,you will need to log in to your IAP account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Bloc application from your device. Deleting your account on Bloc or deleting the Bloc application from your device does not cancel your subscription; Bloc will retain all funds charged to your IAP Account until you cancel your subscription through your IAP Account.
4.2 Virtual Items. From time to time, you may be able to purchase, with “real world” money, a limited, personal, non-transferable, non-sublicensable, revocable license to use “virtual items,” including but not limited to Favourites (collectively, “Virtual Items”). You are only allowed to purchase Virtual Items from us or our authorised partners through the Service and not in any other way. Virtual Items represent a limited license right governed by this Agreement. Except as otherwise prohibited by applicable law, Virtual Items obtained by you are licensed to you, and you acknowledge that no title or ownership in or to Virtual Items is being transferred or assigned to you. This Agreement should not be construed as a sale of any rights in Virtual Items. Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your license. Virtual Items do not incur fees for non-use, however, the license granted to you in Virtual Items will terminate in accordance with the terms of this Agreement, when Bloc ceases providing the Service or your account is otherwise closed or terminated. Bloc, in its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items and/or may distribute Virtual Items with or without charge. Bloc may manage, regulate, control, modify or eliminate Virtual Items at any time. Bloc shall have no liability to you or any third party in the event that Bloc exercises such rights. The transfer of Virtual Items is prohibited, and you shall not sell, redeem or otherwise transfer Virtual Items to any person or entity. Virtual Items may only be redeemed through the Service. All purchases and redemptions of Virtual Items made through the service are final and non-refundable. The provision of Virtual Items for use in the Service is a service provided by Bloc that commences immediately upon the acceptance of your purchase of such Virtual Items. You acknowledge that Bloc is not required to provide a refund for any reason, and that you will not receive money or other compensation for unused Virtual Items when an account is closed, whether such closure was voluntary or involuntary.
4.3 Exchange of Favourites for GBP. You can only withdraw GBP from Your Bloc Account if you have the required number of Virtual Items, in this case Favourites which are represented by the star emoji within Bloc. Virtual items/”Favourites”/Stars can only be exchanged for real money (GDP) if they have been earned by using features of the app and not bought whether by Subscribing to Bloc Plus or bought on their own. Virtual items/”Favourites”/Stars eligible for withdrawal are only from checking in, being favourited and following Bloc’s Instagram account. Only 25% of stars earned via inviting friends will be counted. If you request a withdrawal for GDP only the stars acquired by earning them will be counted.
4.4 Exchange Review. If you have the required number of Virtual Items and choose to exchange Favourites for GBP a request for review will be sent to the App Owner’s. Your account will be reviewed and your request may take up to 72 hours to be accepted or rejected. You will be notified in the App of the result of the review. The App Owner’s will require your contact information to be filled out in the App so the payment can be arranged. Failure to provide the correct and up to date details may delay the exchange of funds. If the App Owner’s can’t get the required information for the payment exchange then the App Owner’s are not required to fulfill the payment. If the App Owner’s deem these Terms to be violated in anyway by You, the App Owner’s will reject the request and the Virtual Items will be deleted from Your account. You will be notified in App and by email the reason for the rejection.
4.5 Terms of Exchange: Under normal circumstances, exchanging Virtual Items for GBP will be completed within 31 days from when the request has been sent by You. If your request is accepted by the App Owner’s you will receive a cheque in the post within 31 days. The App Owner’s will only pay out up to 50 users per month. If more than 50 users have requested an exchange within any given month then these Users will be added to a queue and paid out in the next available month.
SECTION 5: REFUND POLICY
5.1 Refunds. Generally, all charges for purchases are non-refundable, and there are no refunds or credits for partially used periods. We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds.
5.2 For subscribers residing in the EU or European Economic Area, in accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period commences when the subscription starts.
5.3 Purchases of Virtual Items are FINAL AND NON-REFUNDABLE.
5.4 To request a refund:
If you subscribed using your Apple ID, refunds are handled by Apple, not Bloc. To request a refund, go to iTunes, click on your Apple ID, select “Purchases history,” find the transaction and hit “Report Problem”. You can also submit a request at https://getsupport.apple.com.
If you subscribed using your Google Play Store account please contact us with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging in to Google Wallet).
5.5 There are no refunds when We terminate Your use of and registration with the App or freeze any transactions on Bloc platform if You violate these Terms or any other Bloc policies.
5.6 Bloc does not assume any liability and does not refund with regard to any transactions on purchase or sale of items on the App through a Software Store. Before making any transaction You should review the Software Store’s refund policy which shall apply to all payments through such Software Store
5.7 If a User’s Account is suspended by Bloc, any balance on said Account may be fortified. In this case Bloc may at its sole discretion assist the User in transferring of funds.
SECTION 6: OBLIGATIONS CONCERNING TRANSACTIONS PERFORMED THROUGH THE APP
6.1. The App is not an online shop, but merely an online platform where Users may conduct transfers with Virtual Items between them.
6.2 Any transfers of Virtual Items performed through the App are made between the respective Users, while Bloc only facilitates such transfers by means of establishing and maintaining the App’s functionalities and provides certain additional services to the Users aimed at improving safety, speed and certainty of the transfers.
6.3 These Terms or any other documents of the App Owner do not and will not determine any conditions specific for transfers being conducted between Users concerning the transfer of In-App Virtual Items through the App.
6.4 Users are personally responsible for observing all the terms and conditions of transactions conducted on, via or as a result of using the Service. The App Owner is not a party to any agreement or legal relations between the Users performing transfers on the App.
6.5 The Users exchanging Virtual Items through the Service hereby agree and acknowledge that they are solely responsible for paying any tax liabilities in compliance with the applicable laws, resulting from the income made through the App.
6.6 The App Owner in any case is not liable for settling above fees and taxes and for any filing obligations of the Users.
SECTION 7: INDEMNIFICATION
7.1 To the extent permitted by Applicable Law, You shall indemnify, defend, and hold the App Owner and/or its subsidiaries, Affiliates, directors, officers, employees, agents, successors, and permitted assignees harmless from and against any and all claims, damages, losses, suits, actions, demands, proceedings, expenses, and/or liabilities (including but not limited to reasonable attorneys’ fees incurred and/or those necessary to successfully establish the right to indemnification) filed/incurred by any third party against the App Owner arising out of a breach of any warranty, representation, or obligation hereunder.
7.2 You shall not have any claim of any nature whatsoever against the App Owner for any failure by the App Owner to carry out any of its obligations under these Terms as a result of causes beyond its control, including but not limited to any strike, lockout, shortage of labor or materials, delays in transport, hacker attacks on the App or any resources which have any relation to Bloc, any economic instability, any advances in quantum computing or cryptography that impact Blockchain immutability, any malfunction, breakdown or abandonment of the Ethereum, Bitcoin or other Blockchain-based protocols, any volatility in the value of cryptocurrencies, accidents of any kind, any default or delay by any sub-contractor or supplier of Ours, riot, any political or civil disturbances, the elements, by an act of state or government including regulatory action imposed, any delay in securing any permit, consent or approval required by the App Owner, for the supply of products under these Terms or any other authority or any other cause whatsoever beyond Our absolute and direct control.
SECTION 8: LIMITATION OF LIABILITY
8.1 You hereby expressly agree that, to the maximum extent permitted by the Applicable Law, neither the App Owner nor its Affiliates shall be liable to You, regardless of the basis or theory upon which the liability is claimed, for any damage or loss, including loss of business, revenue, or profits, or loss of or damage to data, equipment, or software (direct, indirect, punitive, actual, consequential, incidental, special, exemplary or otherwise) resulting from:
- the use of, inability to use, or availability or unavailability of the App or the material, information, software, facilities, services or content on the App;
- Your purchase of the Virtual Items available on Bloc or Your use of them;
- any change of the value of the Virtual Items available on Bloc;
- any illegal or unauthorized use of the App or purchase or use of the Virtual Items available on Bloc;
- the resale or exchange or attempted resale or exchange of Virtual Items available on Bloc;
- the product failing to be suitable for the special or particular purpose You intend, or the failure of any services on or related to the App, including Virtual Items, assets or platforms or the information, images or audio contained or related to the App; and
- the App being infected with any malicious code or viruses.
8.2 You understand and agree that it is Your obligation to ensure compliance with any legislation relevant to Your country of domicile concerning Your use of the App.
8.3 The App owner does not warrant or represent that any information on the App is accurate or reliable or that the App will be free of errors or viruses, that defects will be corrected, or that the service or the server that makes it available is free of viruses or other harmful components. Your use of the App and its services, including Virtual Items, assets or platforms, and any information, images or audio contained or related to the App is at Your own risk.
8.4 If Applicable Law or the law of Your country of residence does not permit all or any part of the above limitation of liability or exclusion of warranties or disclaimer of implied terms in contracts to apply to You, the limitations, exclusions and disclaimers will apply to You only to the extent permitted by Applicable Law.
8.5 It is possible that due to a number of reasons outside of the App Owner’s control, including but not limited to, changes in regulatory or intellectual property law, technological advancements, social or economic reforms, the failure of commercial relationships, or the malfunction, breakdown or abandonment of the Software Stores and other related technologies may dissolve, disappear, be abandoned or otherwise no longer operate, or operate with material impairments.
8.6 Bloc is currently under development and may undergo significant changes. Any expectations regarding the form and functionality of the Bloc held by You may not be met for a number of reasons including a change in the design and implementation plans and execution of the implementation of the Bloc.
8.7 Despite App Owner’s good faith efforts to exclude any viruses from the App and secure the network and technologies interacting with Bloc, it is possible that one or more third-parties can or will introduce malicious code or other viruses into the open-source software and code underlying Bloc and/or create, undercover or exploit weaknesses in the security of the cloud-based services used by the App Owner. Such events may impact the continued development, deployment or operation of Bloc.
8.8 There are risks associated with using the App, including, but not limited to, the failure of hardware, software and Internet connections. The App Owner is not responsible for the proper and/or complete transmission of the information contained in any electronic communication or of the electronic communication itself, nor for any disruption, distortion or delay in its delivery or receipt, however so caused.
8.9 Security measures have been implemented to ensure the safety and integrity of any of the services related to Bloc. However, despite this, You acknowledge that information that is transmitted over the internet or Blockchain may be susceptible to unlawful access and monitoring.
SECTION 9: MISCELLANEOUS
9.1 Termination and Suspension. Notwithstanding anything contained herein, the App Owner reserves the right, without notice and in its sole discretion, to terminate these Terms, suspend Your right to access the App, and delete or deactivate Your Account and all related information and files in such Account without liability to You, including (but not limited to) in case of Your breach of these Terms or if the App Owner believes You have committed fraud, negligence or other misconduct. You may terminate these Terms without notice by discontinuing use of the App. All rights granted to You under these Terms will immediately be revoked upon the App Owner’s termination of these Terms or suspension of Your access to the App. In the event of any Force Majeure Event (as defined in “Miscellaneous” Section), breach of this Agreement, or any other event that would make the provision of services commercially unreasonable, the App Owner may, in its discretion and without liability to You, with or without prior notice, suspend Your access to all or a portion of its services or the App.
9.2 Communication and Notices. Any communication concerning these Terms execution and/or violation should be conducted only via email. The one and only language of the communication shall be English. The App Owner may provide any notice to You under this Agreement by posting a notice on the App. Notices the App Owner provides by posting on the App will be effective upon posting and notices App Owner provides by email will be effective when such email is sent. It is Your responsibility to keep Your email address current. If an email address is provided in App, You will be deemed to have received any email sent to the email address then associated with Your account when App Owner sends such email, whether or not You actually receive or read the email.
9.3 Further Assistance. You shall cooperate with and assist the App Owner in connection with any investigation, examination or enquiry by any government entity. You shall promptly provide the App Owner with any documents, certification, record or other information it may request in connection with such investigation, examination or enquiry.
9.4 Force Majeure Events. App Owner shall not be liable for any loss or damage arising from any event beyond its reasonable control, including but not limited to flood, extraordinary weather conditions, earthquake, or other act of God, fire, war, insurrection, riot, labor dispute, accident, action of government, communications, power failure, or equipment or software malfunction or any other cause beyond its reasonable control (each, a “Force Majeure Event”).
9.5 Applicable Law. All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed and enforced in accordance with the laws of the United Kingdom. To resolve any dispute, controversy or claim between them arising out of or relating to this Agreement, or the breach thereof, the Parties agree first to negotiate in good faith for a period of not less than sixty (60) days following written notification of such controversy or claim to the other Party. If the negotiations do not resolve the dispute, controversy or claim to the reasonable satisfaction of all Parties during such period, then the Parties irrevocably and unconditionally submit the respective claim to the binding arbitration with the Rules of Arbitration of International Chamber of Commerce. The claim is to be reviewed by one or more arbitrators appointed in accordance with the said rules. Except for any disputes, claims, suits, actions, causes of action, demands or proceedings in which either Party seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, You and the App Owner (a) waive Your and App Owner’s respective rights to have any and all disputes arising from or related to these Terms resolved in a court, and (b) waive Your and App Owner’s respective rights to a jury trial. The substantive law shall be the Applicable Law (including all other operating rules, policies, and procedures that may be issued by the App Owner and published from time to time on the App), without regard to conflict of law rules or principles. The language of the arbitration shall be English.