Last updated on July 20, 2022
PLEASE READ THIS DOCUMENT CAREFULLY
1. Acceptance of terms
Thank you for using Bloc. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Bloc website at www.getonbloc.com (the “Site”) and any related mobile or software applications (“Bloc Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).
These Terms are effective for all existing and future Bloc customers, including but without limitation to users having access to ‘Bloc Nearby Account Dashboard’ to manage their business listings.
Please read these Terms carefully. By accessing or using the Bloc Platform, you are agreeing to these Terms and concluding a legally binding contract with Thundersnow Limited (also known as Bloc) and/or its affiliates (hereinafter collectively referred to as “Bloc” or “Bloc Platform”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Bloc Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
– Clicking to accept or agree to the Terms, where it is made available to you by Bloc in the user interface for any particular Service; or
– Actually using the Services. In this case, you understand and agree that Bloc will treat your use of the Services as acceptance of the Terms from that point onwards.
“Customer” or “You” or “Your” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to ‘Bloc Nearby Account Dashboard’ to manage claimed business listings or otherwise.
“Content” will include (but is not limited to) reviews, comments, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, comments, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. “Bloc Content” means content that Bloc creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that comes from parties other than Bloc or its Customers and is available on the Services.
“Listings” means the businesses, venues and events listed on Bloc Platform.
3. Eligibility to use the services
- You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
- Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).
4. Changes to the terms
Bloc may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Bloc Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.
5. Translation of the terms
Bloc may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Bloc. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.
6. Provision of the services being offered by Bloc
a) Bloc is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which Bloc provides, may require affecting certain changes in it, therefore, Bloc reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
b) We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
c) You acknowledge and agree that if Bloc disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
d) You acknowledge and agree that while Bloc may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Bloc may set such fixed upper limits at any time, at Bloc’s discretion.
e) In our effort to continuously improve the Bloc Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the Bloc Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
f) By using Bloc’s Services you agree to the following disclaimers:
– The Content on these Services is for informational purposes only. Bloc disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Bloc reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. Bloc does not guarantee the quality of the Listing, Goods, the prices listed in menus or the availability of what a Listing/Business may offer. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Bloc. Please email a takedown request (by using the “Contact Us” link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by Bloc. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of Bloc.
– Any certification, licenses or permits (“Certification”) or information in regard to such Certification that may be displayed on the businesses listing page on the Bloc Platform is for informational purposes only. Such Certification is displayed by Bloc on an ‘as available’ basis that is provided to Bloc by the Listing partner(s)/Business(s). Bloc does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer’s own risk and Bloc in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Listing partner/Merchant.
g) Bloc reserves the right to charge a subscription and/or membership and/or a convenience fee from a Customer, by giving reasonable prior notice, in respect of any product, service or any other aspect of the Bloc Platform anytime in future.
h) Bloc may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Bloc Platform terms. Further, Bloc reserves the right to terminate / suspend the Customer’s account and/or credits / points earned and/or participation of the Customer in the Program if Bloc determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Bloc Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, Bloc reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
7. Use of services by you or Customer
a) Bloc Customer Account Including ‘Claim Your Business Listing’ Access
ii. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
iii. In creating an account and/or claiming your business’ listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account, creating a listing or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business’ listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause Bloc or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
iv. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your Bloc account for any purpose and that you will be liable for such unauthorized access.
v. By creating an account, you agree to receive certain communications in connection with the Bloc Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.
b) Others Terms
i. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
ii. You agree to use the data owned by Bloc (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with ‘Your Business Listing’ access) unless agreed to by/with Bloc in writing.
iii. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by Bloc, unless you have been specifically allowed to do so, by way of a separate agreement with Bloc. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
a) Ownership of Bloc Content and Proprietary Rights
i. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the “IP Rights”) associated with the Services and Bloc Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by Bloc and that you shall not disclose such information without Bloc’s prior written consent.
ii. You agree to protect Bloc’s proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others’ contractual, statutory, and common law rights in the Services. You acknowledge and agree that Bloc (or Bloc’s licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by Bloc and that you shall not disclose such information without Bloc’s prior written consent. Unless you have agreed otherwise in writing with Bloc, nothing in the Terms gives you a right to use any of Bloc’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
iii. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Bloc; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Bloc’s Content in whole or in part except as expressly authorized by Bloc.
iv. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section 16.
b) Your License to Bloc Content
a. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of Bloc Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, Bloc Content or our IP Rights.
b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
c) Bloc License to Your or Customer Content
In consideration of availing the Services on the Bloc Platform and by submitting Your Content, you hereby irrevocably grant Bloc a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a ‘listing business page’ to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By “use” we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against Bloc or its Customers, any third party services and their users.
d) Representations Regarding Your or Customer Content
i. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws
ii. If Your Content is a comment, you represent and warrant that you are the sole author of that comment; the comment reflects an actual experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the comment; and you had no financial, competitive, or other personal incentive to author or post a comment that was not a fair expression of your honest opinion.
iii. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Bloc.
e) Content Removal
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Business reserves the right to delete any images and pictures forming part of Customer Content, from such Business’ listing page at its sole discretion.
f) Third Party Content and Links
b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.
c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Bloc is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
d. Third party content, including content posted by our Customers, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content.
e. You further acknowledge and agree that Bloc is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
g) Customer and Visitor Comments
a. Customer or website visitor comments or likes for Listings do not reflect the opinion of Bloc. Bloc receives multiple comments or likes for Listings by Customers and Website Visitors, which reflect the opinions of the Customers or Website Visitors. It is pertinent to state that each and every comment posted on Bloc is the personal opinion of the Customer/commentor only. Bloc is a neutral platform, which solely provides a means of communication between Customers/commentors including Customers or listing/business owners/representatives with access to a business page. The advertisements published on the Bloc Platform are independent of the reviews received by such advertisers.
b. We are a neutral platform and we don’t arbitrate disputes, however in case if someone writes a comment that the Business Listing does not consider to be true, the best option for the business representative would be to contact the commentor or post a public response in order to clear up any misunderstandings. If the Listing believes that any particular Customer’s comment violates any of the Bloc’s policies, the restaurant may write to us at [email protected] and bring such violation to our attention. Bloc may remove the comment in its sole discretion if the comment is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services.
a) Content Guidelines
You represent that you have read, understood and agreed to our Guidelines and Polices related to Content.
10. Restrictions on use
a) Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including comments) or engage in any activity that, in our sole discretion:
i) Violate our Guidelines and Policies;
ii) Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another’s privacy, relating or encouraging money laundering or gambling;
iii. Constitutes an inauthentic or knowingly erroneous comment or review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
iv. Contains material that violates the standards of good taste or the standards of the Services;
v. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
vi. Accuses others of illegal activity, or describes physical confrontations;
vii. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
viii. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
ix. Attempts to impersonate another person or entity;
x. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
xi. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
xii. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings, comments or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
xiii. Asserts or implies that Your Content is in any way sponsored or endorsed by us;
xiv. Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
xv. Falsely states, misrepresents, or conceals your affiliation with another person or entity;
xvi. Accesses or uses the account of another customer without permission;
xvii. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
xviii. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
xix. “Hacks” or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;
xx. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
xxi. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
xxii. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
xxiii. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
xxiv. Collects, accesses, or stores personal information about other Customers of the Services;
xxv. Is posted by a bot;
xxvi. Harms minors in any way;
xxvii. Threatens the unity, integrity, defense, security or sovereignty of the UK or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
xxviii. Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or
xxix. Attempts to do any of the foregoing.
xxx. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
- You acknowledge that Bloc has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
- You hereby agree and assure Bloc that the Bloc Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Bloc in any form or manner whatsoever.
- You hereby agree and assure that while communicating on the Bloc Platform including but not limited to checking into venues or events on Bloc, communicating with our support agents on chat support or with the Delivery Partners, through any medium, You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, Bloc reserves the right to suspend the chat support service and/or block your access and usage of the Bloc Platform, at any time with or without any notice.
11. Customer feedback
a) If you share or send any ideas, suggestions, changes or documents regarding Bloc’s existing business (“Feedback”), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) Bloc is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) Bloc may have already received similar Feedback from some other Customer or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Bloc and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.
b) Please provide only specific Feedback on Bloc’s existing products or marketing strategies; do not include any ideas that Bloc’s policy will not permit it to accept or consider.
c) Notwithstanding the abovementioned clause, Bloc or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Submissions”) in any form to Bloc or any of its employees.
d) The purpose of this policy is to avoid potential misunderstandings or disputes when Bloc’s products or marketing strategies might seem similar to ideas submitted to Bloc. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.
i. Terms of Idea Submission
You agree that: (1) your Submissions and their Contents will automatically become the property of Bloc, without any compensation to you; (2) Bloc may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Bloc to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
a) Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by Bloc on the Services are subject to change without specific notice to you. In consideration for Bloc granting you access to and use of the Services, you agree that Bloc may place such advertising on the Services.
b) Part of the site may contain advertising information or promotional material or other material submitted to Bloc by third parties or Customers. Responsibility for ensuring that material submitted for inclusion on the Bloc Platform or mobile apps complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Bloc found on or through the Bloc Platform and or mobile apps, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Bloc will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Bloc Platform and mobile application.
c) For any information related to a charitable campaign (“Charitable Campaign”) sent to Customers and/or displayed on the Bloc Platform where Customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Bloc is not involved in any manner in the collection or utilization of funds collected pursuant to the Charitable Campaign. Bloc does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and Customers are advised to do an independent verification before taking any action in this regard.
13. Additional Terms and Conditions for Customers using the various services offered by Bloc:
a) BLOC REWARDS
i) One of Bloc’s services and products is Bloc Rewards that allows users to check-in and receive rewards. By agreeing to our terms of service you agree that website visitors on Bloc Nearby may check-in to a listing on the Bloc Platform and receive rewards for doing so.
ii) Bloc shall not be liable for any acts or omissions on part of Bloc Rewards and the Listing including deficiency in service, failure to reward stars or rewards.
b) BLOC APP
i) Within a listing on Bloc Nearby, it is within Bloc’s right to advertise the Bloc app and drive downloads via the Bloc Platform.
ii) A Business/Listing may not advertise or mention any other competitor of Bloc within a listing.
c) GENERAL TERMS AND CONDITIONS
i) Bloc is not a manufacturer, seller or distributor of food and beverages or Products and merely lists a venue or event on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to Bloc, and facilitates the sale and purchase of Products or Reservations between Customers and Listings/Business Partners, under the contract for sale and purchase of Products between the Customers and Listings/Businesses.
ii) Bloc shall not be liable for any acts or omissions on part of the Listings including deficiency in service, wrong reservation mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.
iii) The Listings shall be solely responsible for any warranty/guarantee of the Products sold to the Customer and in no event shall be the responsibility of Bloc.
iv) For the Customers in the UK and worldwide, it is hereby clarified by Bloc that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Listings, importers or manufacturers of the Products accordingly.
v) Please note that some of the Products may be suitable for certain ages only. Bloc shall not be liable in the event reservation or booking is not satisfactory.
vi. While making a reservation you shall be required to provide certain details, including without limitation, contact number and home address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing a reservation. By providing these details, you express your acceptance to Bloc’s terms and privacy policies.
vii. You or any person instructed by you shall not resell Products purchased via the Bloc Platform.
viii. Any amount that may be charged to you by Bloc over and above the order value, shall be inclusive of applicable taxes.
xiv. Personal Promo code can only be used by You subject to such terms and conditions set forth by Bloc from time to time.
d) BLOC RESERVATIONS
a. The Customer can make a request for booking at a venue or event, offering reservations via the Bloc Platform and related mobile or software application and such booking will be confirmed to a Customer by email, short message service (“SMS”) and/or by any other means of communication only after the venue or event accepts and confirms the booking. The availability of a booking is determined at the time a Customer requests for a reservation. While using the Bloc Reservation Service, you shall be required to provide certain details, You agree to provide correct details and warrant that these details are accurate and complete. By submitting a booking request, you express your acceptance to Bloc’s terms and privacy policies and agree to receive booking confirmations by email, SMS and/or by any other means of communication after booking a reservation through the Bloc Reservation Service. Customer further agrees not to make more than one reservation for Customer’s personal use for the same mealtime.
b. Fees: Bloc may charge booking fee (“Booking Fee”) from the Customer upon availing the Bloc Reservation Service. This Booking Fee shall be adjusted by the venue or event against the total bill for the items consumed by the Customer at such venue or event. Any balance amount remaining to be paid after deduction of the Booking Fee from the venue bill shall be payable by the Customer. The Customer shall also be liable to pay any additional charges and/or applicable taxes that may be applicable to the transaction. In the event of any change in the amount of the Booking Fee after the payment is made by the Customer, the amount of the Booking Fee already paid by the Customer will be applicable. The Customer may be required to furnish the payment instrument at the venue or event from which payment has been made for identification purposes.
c. Modifications & Cancellations: Any request for modification of the confirmed booking will be subject to acceptance of the same by the venue or event. Bloc will use its best endeavours to keep the Customer informed of the status of the booking. For bookings where Booking Fee is not applicable, the Customer may cancel such booking thirty (30) minutes in advance from the scheduled booking time. A confirmed booking for which Booking Fee has been charged from a Customer, modification option will not be available, however the Customer is required to cancel the confirmed booking twenty-four (24) hours prior to the scheduled booking time to avail the refund. Unless otherwise provided herein these Terms, Bloc shall refund the Booking Fee to the Customer within seven (7) working days from the date of such cancellation. However, Bloc reserves the right to retain the Booking Fee in the event the Customers fails to cancel the booking within the estimated timeframe mentioned herein above.
d. Late Arrivals: Bloc advises the Customer to arrive 10 minutes in advance of the scheduled booking time. The venue or event reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and Bloc shall in no manner be liable for such cancellation initiated by the venue or event. Bloc hereby reserves its right to retain the Booking Fee paid by the Customers, in the event the Customer is late by more than 10 minutes from the scheduled booking time and/or fails to show up to the venue or event.
e. Dispute: In the event the venue or event fails to honour the confirmed booking or in case of any other complaint or dispute raised by the Customer in relation to the booking, the Customer shall raise such disputes with Bloc within 30 minutes from the scheduled booking time at the helpline numbers as provided herein below. Upon receipt of such complaint or dispute, Bloc will make reasonable efforts to verify the facts of such complaint/ dispute with the venue and may at its sole discretion initiate the refund of the Booking Fee to such Customer.
g. Additional Request: In the case of any additional request communicated by the Customer at the time of the booking, the same will be conveyed to the venue or event by Bloc and confirmed to the Customer basis venue or event’s response. While Bloc will take all the care to ensure timely communication of these requests to both the Customer and the venue or event the liability to fulfill the request lies solely with the venue or event and Bloc shall in no manner be liable if the venue or event does not honor any of the confirmed additional requests of the Customers.
h. Call Recording: Bloc may contact via telephone, SMS or other electronic messaging or by email with information about your Bloc Reservation Service or any feedback thereon. Any calls that may be made by Bloc, by itself or through a third party, to the Customers or the venue or event pertaining to any booking requests of a Customer may be recorded for internal training and quality purposes by Bloc or any third party appointed by Bloc.
i. Liability Limitation: Notwithstanding anything otherwise set out herein, Bloc shall in no manner be liable in any way for any in-person interactions with the venue or event as a result of the booking or for the Customer’s experience at the venue or event or in the event a venue or event does not honor a confirmed booking. Bloc is only a platform connecting Customers to the venue or event and shall not be liable for any acts or omissions on part of the venue or event including deficiency in service, quality of food, time taken to serve or any other experience of the Customer.
j. Contact Us: You may write to us at [email protected] for any further queries with regard to the Bloc Reservation Service.
14. Disclaimer of warranties, limitation of liability, and Indemnification
a) Disclaimer of Warranties
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BLOC, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS (“BLOC PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE BLOC PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE BLOC PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER CUSTOMERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BLOC OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY BLOC, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.
b) Limitation of Liability
You agree to indemnify, defend, and hold harmless the Bloc Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
15. Termination of your access to the services
- You can delete your account at any time by contacting us via the “Contact Us” link at the bottom of every page.
- We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.
16. General terms
The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
b) Entire Agreement and Waiver:
If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
d) Partnership or Agency:
None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Bloc and you shall have no authority to bind Bloc in any form or manner, whatsoever.
e) Governing Law/Waiver:
i. For Customers residing in the United Kingdom: These Terms shall be governed by the laws of the United Kingdom. The Courts of the United Kingdom shall have exclusive jurisdiction over any dispute arising under these terms.
ii. For Customers residing in India: These Terms shall be governed by the laws of India. The Courts of New Delhi shall have exclusive jurisdiction over any dispute arising under these terms.
ii. For Customers residing in UAE: These Terms shall be governed by the laws of UAE. The Courts of Dubai shall have exclusive jurisdiction over any dispute arising under these terms.
iii. For Customers residing in the United States: These Terms shall be governed in all respects by the laws of the State of Washington as they apply to agreements entered into and to be performed entirely within the State of Washington between Washington residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against Bloc must be resolved exclusively by a state or federal court located in Seattle, Washington. You agree to submit to the personal jurisdiction of the courts located within Seattle, Washington for the purpose of litigating all Claims that arise between You and Bloc.
iv. For all Customers: YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.
- Carrier Rates may Apply:By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.
- Linking and Framing:You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
17. Notice of copyright infringement
Bloc shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Bloc Platform, or items advertised on the Bloc Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Services repeatedly infringe on others’ copyrights, we may in our sole discretion terminate those individuals’ rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:
i. Identify in writing the copyrighted material that you claim has been infringed upon;
ii. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
iii. Include the following statement: “I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law”;
iv. Include the following statement: “I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner’s behalf”;
v. Provide your contact information including your address, telephone number, and e-mail address (if available);
vi. Provide your physical or electronic signature;
vii. Send us a written communication to [email protected].
You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.
18. Contact Us:
a) Details of the Company
- Legal Entity Name: Thundersnow Ltd (Bloc)
- Company Number: 08697352
- Registered Address: 17 Broughton Road, Fulham, London, SW62LE
- Corporate Address: 17 Broughton Road, Fulham, London, SW62LE
- Details of website and Application: www.getonbloc.com (“Website”) and “Bloc” application for mobile and handheld devices
- Contact Details: [email protected]
b) Grievance Redressal Mechanism:
i. Customer Care Channels
- For any order or reservation related issue, you may first reach out to us via chat support on the Bloc app for real time basis resolution.
- You may write to us at [email protected] and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
- For a complaint raised on [email protected], you will receive a unique ticket number to track the status of your complaint.
- In case you do not receive a satisfactory response from the chat support and [email protected] as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from [email protected] and we shall address your concern within an estimated time of forty-eight (48) hours.
ii. Details of the Grievance Officer
Grievance Officer, Thundersnow Ltd
17 Broughton Road, Fulham, London, SW62LE
Email address: [email protected]
Time: Monday – Friday (09:00 a.m. to 18:00 p.m.)
Please note: Bloc does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on Bloc’s behalf. You may report such suspicious activities to [email protected].