Rewards Policy

Last Updated: 11 September 2025

PLEASE READ THIS DOCUMENT CAREFULLY. (This Virtual Items Policy applies to users living in the European Economic Area (EEA), Switzerland, the UK and the USA)

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to buy, use or collect certain Virtual Items, including, but not limited to, BLOCS.

This Virtual Items Policy applies to the access and use of Virtual Items (defined below) on the Platform (“Virtual Items Policy”). Virtual Items may also be governed by separate applicable product, program, promotion, and/or campaign terms. If this is the case, these additional terms will be made available to you when you use the product or take part in the program, promotion, and/or campaign (“Virtual Items Terms“) or Rewards Program.

If you live in the United States, Canada or Latin America, Thundersnow Ltd, a United Kingdom corporation, with its principal place of business at 17 Broughton Road, Fulham, London, SW62LE (“Bloc“) offers Virtual Items to you and is solely responsible for any payment, financial or tax obligations in relation to Virtual Items.

If you do not live in the United States, Canada, Latin America, EEA, the United Kingdom or Switzerland, then Thundersnow Ltd, with its registered office at 17 Broughton Road, Fulham, London, SW62LE (“Bloc“) offers Virtual Items to you and is responsible for any payment, financial or tax obligations in relation to Virtual Items.

Our Terms of Service and Community Standards also apply to, among other things, your access and use of Virtual Items on the Platform. Our Privacy Policy describes how we process your personal data.

If there is a conflict between this Virtual Items Policy and the Terms of Service or Community Standards, this Virtual Items Policy will apply. If there is a conflict between this Virtual Items Policy and any applicable Virtual Items Terms, the Virtual Items Terms will apply.

Capitalized terms not defined in this Virtual Items Policy have the meanings given to them in our Terms of Service or our Rewards Policy.

In short: This Virtual Items Policy and any applicable Virtual Items Terms set out the rules that apply when you access or use Virtual Items on the Platform. You must also comply with our Terms of Service and Community Standards. You should read these documents.

1. What are Virtual Items and how can you use them?

Virtual Items are digital items, representations or services that Bloc may give users access to from time to time for use solely on our Platform, including, for example: BLOCS (each, a “Virtual Item“).

Virtual Items are used by users to express themselves, as an indicator of their engagement on the Platform, and/or to access or activate certain services on the Platform e.g Rewards.

Virtual Items cannot be exchanged for cash or used as currency. Virtual Items can only be purchased or received from Bloc. Virtual Items cannot be purchased or received from, sold to, or exchanged with other Platform users, nor can they be used to purchase, access or activate goods and services provided by a third party.

In short: Virtual Items are digital items, representations or services that Bloc may provide you to access and use on the Bloc Platform. Virtual Items cannot be exchanged for cash or used as currency.

2.BLOCS

2.1 What are BLOCS?

BLOCS are digital items that can be used on the Platform to access or activate other Virtual Items, rewards or services offered by Bloc (each, a “BLOC”). BLOCS can be purchased from Bloc by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older). The purchase and use of BLOCS is entirely voluntary.

In short: You can buy BLOCS and use them on the Platform to access or activate other Virtual Items or services.

2.2 How can you use BLOCS?

BLOCS can only be used on the Platform to exchange for Bloc Rewards & to ‘favourite’ another user to connect with them.

The number of BLOCS needed to access or activate other Virtual Items, rewards or services will be displayed before you use those BLOCS. You should check how many BLOCS you need for any rewards you want to access or activate before you purchase any BLOCS. You can track how much you spend on BLOCS, and how you use them, in the following ways:

The total number of BLOCS in your account will be updated each time you purchase BLOCS or use them to access other Virtual Items, rewards or services. You can view your available BLOCS in several places on the Platform, including when you are about to use them to access or activate Virtual Items or services.
The Transaction History in your account shows you how much you have spent to buy BLOCS.
The BLOCS History in your account shows a record of the number of BLOCS you have purchased and how you have used them to access or activate Virtual Items or services on the Platform.

In short: You can only use BLOCS on the Platform & our Rewards Marketplace. They can be used to access or activate other Virtual Items or Bloc services. You can view your previous BLOCS activity, including the total BLOCS you have, within your account.

2.3 How do you buy BLOCS?

BLOCS can be purchased from within the Bloc app (i.e. an in-app purchase) and handled by a third-party app store such as Apple’s App Store, the Google Play Store, or Amazon’s Appstore (each, an “App Store“) or, in countries where it is available, directly through a Bloc website (the “WebApp“). Depending on your country, you may also be able to purchase BLOCS through a gift card or voucher, which can be redeemed on the Bloc app. Bloc may also allow users additional ways to collect BLOCS from time to time.

To buy BLOCS from Bloc or an App Store and use them, you must:

a. be a registered user of the Platform; and

b. be at least 18 years old or the age of majority in the jurisdiction where you live.

When you buy BLOCS, the cost per BLOC differs depending on how many you buy and where you buy them (in some countries the cost per BLOC will be displayed before you buy them).

If you buy BLOCS through an App Store as an in-app purchase, the applicable store’s terms for in-app purchases apply as well as this Virtual Items Policy. If you have any questions about in-app purchases of BLOCS through an App Store (including if you wish to cancel any purchase of BLOCS you have made), you need to contact the relevant App Store.

If you buy BLOCS through the app, the total price payable for the BLOCS will be displayed at the point of purchase. Where possible, and where required by applicable laws, we will also display the total price on the page where the BLOCS are advertised for sale.

If you purchase a gift card or voucher to redeem BLOCS, the relevant gift card terms and conditions will also apply.

All charges and payments for BLOCS will be made in the currency specified at the point of purchase. When buying BLOCS, the price displayed will include any taxes or applicable charges. Additional fees may be imposed by your payment provider, for example currency exchange fees or foreign transaction fees.

You are responsible for any issues (like refunds, chargebacks, or fees and related costs) related to your payments, whether or not directly authorized by you. If a payment fails, is returned, or remains unpaid, we may suspend your Bloc account or your access to Virtual Items.

In short: You can buy BLOCS directly from Bloc, via a gift card or through third-party App Stores. The terms and conditions that apply to the purchase will depend on the method used to purchase Coins.

2.4 Refunds and changing your mind

BLOCS purchased through an App Store

If you have purchased BLOCS from within the Bloc app through an App Store, you will have to directly contact the relevant App Store for any refunds or cancellations. Refunds or cancellations of in-app purchases are handled by the App Store, not Bloc, and are subject to the App Store’s refund policies.

When you submit a request for a refund, we may freeze the corresponding number of BLOCS for which you are seeking a refund. If your refund request is successful, we will deduct the relevant number of BLOCS from your account. If the remaining number of BLOCS in your account is insufficient for deduction, we reserve the right to deduct the applicable amount from your future BLOCS purchases.

Japan. Notwithstanding the above, if you live in Japan and have purchased BLOCS from Bloc through an App Store, only to the extent required by applicable law, you may seek a refund from Bloc.

BLOCS purchased directly from Bloc

(for users not living in Brazil, Korea, the United Kingdom, Switzerland and EEA)

BLOCS are not returnable or refundable by Bloc. You acknowledge and agree that we will make BLOCS available to you immediately upon completion of the purchase or order and that you, therefore, have no right to cancel or withdraw the transaction once your order is complete.

Except as otherwise required by applicable law, we will not provide you with a refund once your BLOCS have been made available to you on the Platform, which constitutes the performance of the contract between us and you for the purchase of the BLOCS. This means that you waive any statutory right (if any) to cancel the purchase of the BLOCS and obtain a refund once the BLOCS are made available to you on the Platform, unless the BLOCS are defective, or as required by applicable law.

Brazil. If you live in Brazil and have purchased BLOCS directly from Bloc (e.g., through the Bloc app), you have certain rights to withdraw from online purchases under consumer laws:

You have 7 days to withdraw from your purchase of BLOCS and request a refund, starting from the day after you purchase BLOCS (the “Withdrawal Period”). You don’t have to give us any reason to request a refund.
You will not be able to request a refund (i) after the Withdrawal Period or (ii) for any BLOCS you have used during the Withdrawal Period.
To withdraw from your purchase of BLOCS, please contact our customer support team and provide us with the transaction ID of the purchase that you wish to withdraw from.
If you withdraw from your purchase, we will provide you with a refund of the payment received from you for the BLOCS. Refunds will be issued to the original payment method and may take up to 7 business days to appear in your account, depending on the payment method used to make the purchase. Bloc will not charge you any fees in connection with the refund.

Korea. If you live in the Republic of Korea and have purchased BLOCS directly from Bloc (e.g., through the Bloc app), the following refund policy shall apply:

You may withdraw from your purchase of BLOCS and request a refund within 7 days from the date of your purchase (“Withdrawal Period”).
You will not be able to request a refund (i) after the Withdrawal Period or (ii) for any BLOCS you have used during the Withdrawal Period.
To withdraw from your purchase of BLOCS, please contact our customer support team here and provide us with the transaction ID of the purchase that you wish to withdraw from.
If you withdraw from your purchase, we will provide you with a refund in the same payment method you used for your purchase within 3 business days (note, however, that it may take longer for such refunds to appear in your account depending on the payment method).

In short: If you buy BLOCS from an App Store, you will have to contact the App Store about refunds and changing your mind unless, under applicable law, Bloc is required to provide you a refund. If you buy BLOCS directly from Bloc, depending on where you live, you may have a right to change your mind.

2.5 Engagement

BLOCS are digital items Bloc may allocate to users when they complete Engagement Actions (as defined in the Rewards Policy), or as part of a Referral Program (each, a “BLOC”). In some cases, subject to applicable Virtual Items Terms, Rewards Program Terms, and/or applicable Rewards Program-specific provisions, users may be eligible to redeem Points for a Reward. However, BLOCS do not automatically entitle a user to claim any Reward.

The number of BLOCS required to redeem a Reward, and what Rewards are available for redemption, will depend on the applicable Rewards Program.

In short: You may be eligible to receive BLOCS by completing certain activities, and in some cases BLOCS may be redeemed for a Reward.

3. Your Rights

We give you permission (called a limited license) to use Virtual Items only for your personal use on the Platform consistent with the uses as determined by Bloc and this Virtual Items Policy and any applicable Virtual Items Terms. This means you have no right or title in Virtual Items except as expressly stated in this Virtual Items Policy and any applicable Virtual Items Terms. You cannot buy, sell, assign, transfer or exchange Virtual Items outside of the Platform, or attempt to sell, assign, transfer, give or trade Virtual Items otherwise than as expressly permitted in this Virtual Items Policy, any applicable Virtual Items Terms, or otherwise by us in applicable Reward Program Terms.

We may terminate or suspend your right to access Virtual Items, or to buy BLOCS, immediately and without notice if we believe that you have breached our Terms of Service, Community Standards, this Virtual Items Policy, any applicable Virtual Items Terms.

If your account on the Platform is deactivated or terminated before you use your Virtual Items (including any available BLOCS), you will not be entitled to a refund or any additional access to, or value from, such Virtual Items, unless required by applicable law, so we encourage you to use your Virtual Items (where possible) before you cease to have access to your account.

In short: Your permission to use Virtual Items is subject to Bloc’s rules. If you break our rules, Bloc can take action against you, which may include terminating your access to Virtual Items, including BLOCS you purchased.

4. Contact Us

If you have any questions, please contact us here.